Política de reembolso

Return & Refund Policy

At Vior Shield, we build gear for players who take the game seriously. Every piece is inspected before it leaves us. If something arrives wrong, we'll make it right.

What We Accept

We accept returns in three situations, within 30 days of delivery:

Damaged or defective on arrival. If your gear arrives with a manufacturing defect or shipping damage, we'll replace it or refund you in full, including your original shipping cost. Email us photos and we'll take it from there.

Wrong item shipped. If what's in the box isn't what you ordered, we'll send the correct item and cover all shipping costs both ways.

Missing items from a set. If a combo or package arrives incomplete, contact us and we'll ship the missing piece at no charge.

What We Don't Accept

Because our gear is protective equipment worn against the body, we can't resell returned items. We do not accept returns for:

  • Change of mind or preference
  • Fit issues (please check the size guide before ordering — we're happy to answer sizing questions before you buy)
  • Items that have been worn, used in practice or a game, washed, or altered
  • Custom and personalized orders, including team colors, names, and numbers
  • Requests made more than 30 days after delivery
  • Items returned without a return authorization from our team

Not sure about fit? Email us before you order. We'd much rather spend five minutes helping you pick the right size than have you stuck with gear that doesn't fit.

How to Start a Claim

1. Email us within 30 days at viorshieldbp@gmail.com with your order number, the item, and clear photos of the issue.

2. We respond within 1–2 business days with a return authorization number and instructions. Please don't ship anything back before you have this — unauthorized returns can't be processed.

3. Ship it back (we'll provide a prepaid label for defective, damaged, or incorrect items — these are on us).

4. We inspect within 2 business days of arrival and email you the outcome.

5. Refunds are issued to your original payment method within 5–7 business days of approval. Your bank may take a few extra days to post it.

Order Cancellations

Orders can be cancelled free of charge within 12 hours of purchase, as long as they haven't shipped. Email us with your order number. After 12 hours, we may already have your package in transit.

Custom and pre-order items cannot be cancelled once production has started.

Processing & Shipping

In-stock orders are processed and shipped within 1–2 business days. Custom and pre-order items have longer timelines noted on the product page.

International Orders

We International customers are responsible for any customs duties, import taxes, or brokerage fees charged by their country. These are set by your customs authority, not by Vior Shield, and are not refundable by us.

Questions

Email viorshieldbp@gmail.com — we answer within 1–2 business days.

This policy may be updated from time to time. The current version always lives on this page.


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